
Mackenzie Leather was recently awarded a prestigious five-star rating from VisitScotland.
The 5-star Quality Assurance is the highest award granted by the national tourist board and is given to businesses who offer a world-class visitor experience.
The aim of VisitScotland is to boost the presence of the Scotland’s tourism industry in the global market. It works closely with businesses across a range of categories to consistently raise the quality of the nation’s tourism offering.
Businesses are rigorously assessed and are required to meet stringent criteria which cover every element of the customer experience, from first interactions on the website, to the ease of accessibility and friendliness of the team at the store.
Focusing on customers is something that comes naturally to Mackenzie. As Master Craftsman, Simon Harvey Potts, explains: “Customers are always at the heart of what we do. Our goal is for everyone who walks through our door to be welcomed into the world of traditional leather crafting. “They can see the beautiful products which are creatively displayed in our contemporary store, but also watch our skilled artisans in the workshop. When people order a product from us, they have seen where it is made, and met the people who will make it. It’s really important to us that they can have that connection.”
Mackenzie’s Creative Director, Elena Álvarez, adds: “We’ve worked closely with VisitScotland to reach the high standards they expect from their 5-star visitor experiences, and we are committed to continually exceeding these as our business grows. We are extremely grateful to the team at VisitScotland for their support and commitment to developing the tourism industry in Scotland, and to ensuring that visitors experience the very best of what this beautiful country has to offer.”